Terms & Conditions
The terms that apply when you book a vehicle or a tour package with us. Please read them before confirming a booking.
1. About these terms
These terms apply to every booking made with Supriya Travels, whether it is made by phone, WhatsApp, email, in person at our office or through the enquiry form on this website. By confirming a booking with us you accept these terms.
2. Bookings and confirmation
A booking is confirmed only when we acknowledge it by phone, WhatsApp or email and state the vehicle type, date, pickup point and fare. An enquiry submitted through this website is a request, not a confirmed booking.
- Please give an accurate pickup address, contact number and passenger count.
- For airport pickups, share your flight number so we can track delays.
- During peak season we recommend booking several days in advance.
3. Fares and what they include
Our quoted fare includes the vehicle, fuel and the driver's allowance. Unless we say otherwise in writing, the following are not included and are payable at actuals:
- Toll charges, parking fees and state entry taxes
- Inner Line Permits, Protected Area Permits and other route permits
- Entry tickets at monuments, parks and tourist sites
- Driver night halt allowance on multi-day outstation trips
- Accommodation, meals and any personal expenses
Local packages are quoted against an hour and kilometre limit. Use beyond that limit is charged at the extra hour and extra kilometre rate agreed at the time of booking.
4. Payment
We accept cash, UPI and bank transfer. For tour packages and multi-day outstation trips we normally take a part advance to block the vehicle, with the balance payable as agreed at the time of booking. Please collect a receipt for any payment made.
5. Use of the vehicle
- The vehicle remains in our custody and is operated only by our driver.
- The number of passengers must not exceed the vehicle's permitted seating capacity.
- Smoking, alcohol and any illegal substance are not permitted inside the vehicle.
- Passengers are responsible for any damage caused to the vehicle by them.
- We may refuse or discontinue service where a passenger's behaviour is unsafe or abusive towards the driver or other passengers.
6. Route changes and timing
We will follow the agreed route and schedule wherever possible. Changes requested during the trip that add distance or hours may change the fare, and we will tell you before proceeding. Our drivers work within legal driving hour limits, which matters particularly on long hill routes.
7. Delays and circumstances beyond our control
Journey times in Meghalaya and the wider Northeast can be affected by weather, landslides, roadblocks, strikes, processions, vehicle breakdown, traffic diversions and similar events. We will do everything reasonable to arrange an alternative vehicle or route, but we are not liable for losses arising from delays caused by circumstances outside our control, including missed flights or trains. We recommend allowing a comfortable buffer before any flight.
8. Luggage and personal belongings
Luggage is carried subject to the space available in the vehicle you have booked. Please tell us your luggage at the time of booking so we can send a suitable vehicle. Personal belongings remain your responsibility, and we are not liable for items left behind in the vehicle, although we will always try to return them.
9. Liability
Our vehicles carry valid insurance and permits as required under Indian law and are operated by licensed drivers. Our liability in connection with any booking is limited to the amount paid for that booking. We are not liable for indirect or consequential losses.
10. Tour packages
Tour packages cover transport, route planning and local assistance as described at the time of booking. Hotels, meals, entry fees, guides and activities are included only where specifically stated in writing. Itineraries may need to be adjusted for weather, road conditions or permit availability, and we will discuss any change with you before making it.
11. Governing law
These terms are governed by the laws of India. Any dispute is subject to the jurisdiction of the courts at Shillong, Meghalaya.
12. Changes to these terms
We may update these terms from time to time. The version published on this page at the time of your booking is the version that applies to it.
Contact us about this policy
If anything here is unclear, or you want to raise a concern, reach us at:
- Supriya Travels, St Peters Building, opposite Assam House, Dhankheti, Shillong, Meghalaya 793003
- Phone (call): +91 63627 94600
- WhatsApp: +91 88615 70381
- Email: supriyatravels2@gmail.com